Refund policy

Last updated: 2 November 2026

This policy applies to consumer purchases from https://harry-mayfair.co.uk, trading as Harry Mayfair and operated by HNU ECOM DEVELOPMENT LLC.

1. Cancellation period

For eligible online purchases, you may cancel without giving a reason by telling us within 14 calendar days after the day you receive the goods. If goods from one order are delivered separately, the relevant period runs from receipt of the last goods, as provided by law. You then have a further 14 days after notifying us to send the goods back.

2. How to cancel and return

Email contact@edwardashford.co.uk with your name, order number and items concerned, or use any other clear statement of cancellation. We will supply the return address and instructions. Your legal right to cancel does not depend on our approval. Our US correspondence address is not a product-return address.

3. Return costs and method

You pay the direct cost of return postage for a change of mind. No restocking fee is charged. We recommend a tracked service, protective packaging and retaining proof of dispatch. For faulty, damaged or incorrect goods, contact us so we can arrange an appropriate remedy and cover costs required by law.

4. Condition of goods

You may inspect and handle goods as you would in a shop. A deduction may be made only for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, and only where legally permitted. Original packaging is preferred where possible, but its absence does not automatically remove cancellation rights. Use equivalent protective packaging if necessary.

5. Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described. If they are faulty, damaged or incorrect, contact us with your order number and an explanation. Photographs may help, but are not a condition of your statutory rights. Where the law provides a short-term right to reject faulty goods, you normally have 30 days to do so. Repair or replacement, and where applicable a price reduction or refund, may remain available after that period. We cover reasonable necessary return costs where the problem is our responsibility. These rights are separate from cancellation rights and any manufacturer warranty.

6. Refunds

For a valid cancellation, we refund the amount legally due for the goods and any basic standard outward delivery charge paid. Additional charges for an optional delivery upgrade need not be refunded. Refunds are due without undue delay and within 14 days of receiving your cancellation notice, but we may withhold them until we receive the goods or evidence that you sent them back, whichever occurs first. Where withholding applies, reimbursement is made within 14 days of that event.

Refunds use the original payment method unless you expressly agree to another method without fees. Banks and payment providers may need extra time to display the credit. Change-of-mind return postage remains your responsibility.

7. Exchanges

Direct exchanges are not guaranteed. To choose a different model, you can exercise your cancellation rights and place a new order, subject to availability.

8. Personalised goods

The statutory cancellation right does not apply to goods made to your specifications or clearly personalised where that legal exception genuinely applies. It does not affect rights for faulty or misdescribed goods.

Model cancellation form

Use this form only if you wish to cancel. Any other clear statement is also sufficient.

To Harry Mayfair — HNU ECOM DEVELOPMENT LLC, contact@edwardashford.co.uk, 1209 MOUNTAIN RD PL NE STE R, ALBUQUERQUE, NM 87110, United States:

I hereby give notice that I cancel my contract of sale of the following goods:

Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

This postal address is for notices, not returned goods. The return address is supplied by customer service.

Contact and business operator

Harry Mayfair is operated by HNU ECOM DEVELOPMENT LLC, a US limited liability company. Registered office: 1209 MOUNTAIN RD PL NE STE R, ALBUQUERQUE, NM 87110, United States. EIN: 98-1920920.

Email: contact@edwardashford.co.uk. Telephone: +1 (302) 557-3203. Customer service: Monday–Saturday, 8 AM–8 PM UK time. Support is provided by our shared Edward Ashford customer service team.

The US registered office accepts correspondence and cancellation notices; it is not a product-return address. Contact customer service for the return address and instructions before posting goods. Prior authorisation is not required to exercise your statutory cancellation rights.