Last updated: 2 November 2026
Delivery area, charges and totals
We accept delivery orders to the United Kingdom where the destination is available in checkout. Standard UK delivery is free, with no minimum spend. The delivery address, available services, any applicable charges and the total payable are shown before you place your order.
Preparation and delivery time
Preparation takes 3–5 business days, followed by 7–14 business days in transit: an estimated total of 10–19 business days from the start of processing. Processing is Monday to Friday, excluding public holidays. The daily cut-off is 5 PM UK time (6 PM Paris time). Orders received after the cut-off or on a non-business day begin processing on the next business day. These are estimates; any separately agreed delivery date takes precedence.
Confirmation, tracking and address changes
We email your order confirmation. After dispatch, tracking information is sent when available. Check your delivery address before ordering and contact us promptly if it is incorrect. Changes cannot be guaranteed once processing or dispatch has begun.
Delay, loss or damage
If an order has not arrived within the announced period, or arrives damaged, contact us with your order number. Harry Mayfair remains your seller and deals with the carrier to investigate and resolve the problem. Carrier involvement does not remove our responsibility. Risk normally remains with us until you or your nominated recipient physically receives the goods, except where you independently arrange a carrier we did not offer. Statutory rights relating to late delivery, including cancellation and refund where applicable, remain unaffected.
Returns
Contact customer service for the return address and instructions. The US registered office is not a returns depot. You pay direct return postage for a change of mind. We cover applicable necessary costs for faulty, damaged or incorrect goods where legally required. See our returns and refunds policy.
Contact and business operator
Harry Mayfair is operated by HNU ECOM DEVELOPMENT LLC, a US limited liability company. Registered office: 1209 MOUNTAIN RD PL NE STE R, ALBUQUERQUE, NM 87110, United States. EIN: 98-1920920.
Email: contact@edwardashford.co.uk. Telephone: +1 (302) 557-3203. Customer service: Monday–Saturday, 8 AM–8 PM UK time. Support is provided by our shared Edward Ashford customer service team.
The US registered office accepts correspondence and cancellation notices; it is not a product-return address. Contact customer service for the return address and instructions before posting goods. Prior authorisation is not required to exercise your statutory cancellation rights.